Wentworth Falls Newsagency & Post Office - Wentworth Falls, New South Wales

heather P.

Visiting Wentworth Falls a couple of weeks ago & needed to send some excess luggage back home to England. The staff here were amazing and went above and beyond to help me. The bag safely arrived home a week later ! Thank you

Ian F.

As local residents we call in at least once per week to empty our post box and collect parcels. I have read the reviews and can only sing highly at how well run this business is. I have always been treated with professionalism and with genuine warmth.
Of course there have been times when the staff are run off their feet or new staff are still learning the ropes. In spite of this I enjoy calling in to say hi and would recommend this business to anyone.

James M.

I have been a Wentworth Falls resident for 32 years and remember the current owners taking over Post Office when it moved from the original building. I have always found the staff to be polite and helpful even when they are run off their feet. There has never been a postage problem that they couldn't resolve.

AMA G.

As a local to the area I visit this news agency/post office frequently. I find every experience irritating (a view shared by the rest of my household and close friends in the area), enough so, that it's time to write a review. I find all of the staff (I believe I have been served by at least 5 different staff members including the husband and wife owners) to be unhelpful and incredibly unprofessional. Just now, I needed to use their post office services. I was lined up behind the woman being served in front of me as the second staff member finished up a transaction with another customer. She came over to the second till on the post office side and removed the "closed till" sign, looking in my direction. Reading her body language, because she gave me no verbal indiction, I moved to the bench as I was next in line to be served. As I approached I said "Hi there" but she just looked at me, not acknowledging or responding to my greeting. Awkwardly I continued "um, I'd like to.." then continued to request the service. She completed my request with minimal interaction, the complete opposite to what I just witness with the customer she served before me. This is just one example of the rudeness and unprofessional behaviour I experience every time I go there. On another occasion, just weeks ago, I had 3 items of business to do there. After completing the first request, the staff member retreated to the store room to continue the task she was doing before I arrived. I stood at the counter for several minutes, unable to get her attention until she came back out, and at that point I had to say "um, sorry but I have more things to do". They lack the essential communication and customer service skills that any business should be teaching their staff. They are also in a bad habit of chatting away to customers whose business is done, or each other, for several minutes before attending to new customers. If they want to catch up and gossip, go get a coffee - don't do it while other customers are patiently waiting. It's so infuriating how unprofessional they are. I feel as though I'm treated as a complete nuisance and an utter interruption to their day, because you know, serving customers in a timely and professional manner mustn't be in the job description. The unfortunate thing is, I have to continue giving them my business as it's the most easily accessible post office in my area. I'm not saying they are bad people, but as a whole their behaviour is disliked to say the least, and I hope by reading this they can think about how they treat their customers and make some changes.

On a side note, they're looking for staff at the moment (ad placed in the local paper) where they specifically ask for "no deadbeats"... maybe they need to review current staff for that attitude before training new ones to be exactly that.

David W.

I have NEVER had an issue with unfriendly or unhelpful staff in fact quite the OPPOSITE! Perhaps some people get back what they put out (the preceding review which I refer to). "Friendly, jovial and incredibly helpful" are how I describe my encounters with all the staff ... I prefer to travel here from Medlow Bath for the service I get and have been doing it for years !

Michael D. H.

Friendly helpful staff. Wonderful service over a range of essentials like banking & post, and help with Passports and other important documents. Best local business by far

Patricia R.

The best for almost 30 years no complaints

Judy M.

Worst service ever experienced in newsagency