Apple Trumbull - Trumbull, Connecticut

Address: 5065 Main St, Trumbull, CT 06611.
Phone: 2036663928.
Website: apple.com.
Specialties: Electronics store, Computer repair service, Mobile phone repair shop.
Other points of interest: Curbside pickup, Delivery, In-store pickup, In-store shopping, Onsite services, Wheelchair accessible entrance, Wheelchair accessible parking lot, Repair services, Wi-Fi, Wi-Fi, Quick visit, Electronics, Credit cards, Debit cards, NFC mobile payments, Credit cards.
Opinions: This company has 673 reviews on Google My Business.
Average opinion: 3.8/5.

Location of Apple Trumbull

2036663928

Apple Trumbull, located at Address: 5065 Main St, Trumbull, CT 06611, is a well-known electronics store that offers a variety of services, including computer repair and mobile phone repair. You can easily find their contact information, Phone: 2036663928 and Website: apple.com.

This store is renowned for its specialties in electronics, repair services, and excellent customer support. Some of the unique features and amenities you can find at Apple Trumbull include:

1. Curbside pickup
2. Delivery
3. In-store pickup
4. In-store shopping
5. Onsite services
6. Wheelchair accessible entrance
7. Wheelchair accessible parking lot
8. Repair services
9. Wi-Fi
10. Quick visit
11. Electronics
12. Credit cards, Debit cards, NFC mobile payments

With a media of opinion of 3.8/5 and 673 reviews on Google My Business, Apple Trumbull has established a solid reputation among its customers. People appreciate their wide range of products, knowledgeable staff, and efficient repair services.

When visiting Apple Trumbull, you can expect a clean, organized, and welcoming environment. The staff is friendly and always ready to help, making it easy for you to find what you need or get assistance with any issues or questions you may have.

If you're in the market for new electronics or need repair services, Apple Trumbull is an excellent choice. They offer a wide variety of products from the latest iPhones, Macs, and iPads to Apple Watches and Apple TVs. Additionally, their repair services cover both hardware and software issues, providing peace of mind for any Apple product owner.

Apple Trumbull also provides convenient options like curbside pickup and delivery, making it easy for customers to get their purchases or receive repaired devices without leaving their homes.

Reviews of Apple Trumbull

Andres Ayala

5/5

The store is very large with plenty of Apple products available for purchase. I stopped in because I had an issue with my phone. Highly recommend you make an appointment online. I came right on time and was taken immediately. The customer service rep was excellent, they took care of me and got me on my way.

Julianne Warfield

1/5

I had an extremely damaging experience here. I went in to upgrade my phone. I bought more iCloud storage so I could backup all my photos. Turns out they did not help me backup all my photos. They should have sent me home to update and sync. So much pressure to buy the phone and hurry out. They reset my old phone and I lost months of precious memories. Never to be recovered. I will never be the same. Terrible place. Please be careful when buying new products.

Pavas Jaiswal

1/5

If you happen to be there despite your appointment time & waited in huge line, you probably have allowed them to waste your productive time. Oh what a shame, these blockheads blatantly waste others time in the name of sales. Apple leadership should learn how to make sales without wasting others time and deliver on appointment time. Obviously, Apple is way far behind in-person customer care at stores. Going ahead in technology but receding in person customer service….leadership should think about it!!

Margaret Schumann

1/5

I went to this store on July 30th, 2024. I made an appointment at the Genius Bar. They made me sign a data loss waiver otherwise they wouldn’t help me with my problem with my microphone not working. The male employee, Jonathan, told me that my phone had been backed up that morning and proceeded to say I would have to wipe my phone and restore everything from iCloud. Turns out my contacts and all my text messages were not backed up to the cloud. This was an extremely frustrating experience as I was under the impression that my data was backed up before he wiped my phone. I came back on August 11th, 2024 with an appointment at the Genius Bar because I was hoping that I was just missing where the contacts and messages were backed up. The female employee (I never got her name) didn’t even have me sit down at the genius bar and tried turning me away from the start, saying that I signed the data loss waiver and Apple is not responsible. When I asked to see Jonathon, she said he was not working that day. I proceeded to see him literally standing across the store. There was a big rush to get rid of me and clearly this store does not care about customers. This may be the case for all apple stores, but I would be careful before you let them wipe your phone.

viswasant ruttala

1/5

Took a Macbook for purchasing Apple Care prior to the warranty expired. The lady who took the appointment mentioned that I should be able to add the AppleCare even after the warranty expired and gave an appointment after a week.
The day of the appointment, the technician diagnosed the Macbook and said that the apple care cannot be added, though the diagnosis did not show any issues.
I had a conversation with the store manager (Eric) and there was nothing much they could do and routed me to check with Apple's agreement admin.

Ended up walking out as an unsatisfied customer.

Elizabeth Martinez

1/5

Will NOT be going to this store AGAIN! Horrible customer service. It’s more like a criminal investigators office type of store than an Apple Store. They assume everyone that goes in the store is going to steal, like I understand there are people who steal, However the rest of us who work hard do also shop.
They kept staring at me walking behind me and speaking with each other through their ear piece.

I went to pick up an order and showed the QR code that was given to me. The sales person that was supposedly assisting me had a very unprofessional attitude . After showing her the code she said there was an error with the name in the order, Showed no effort in helping me and left to help someone else.

she said call customer service so they can update your name which I did and long story short the Apple customer service on the phone asked to speak with the store rep because all my information matched the order.

When I told the rep that the Apple support wanted to speak with her she said she can’t talk to them!! And walked away again!! A few min later the manager comes with a nasty attitude assuming the worst and although the Apple rep on the phone was telling her that my information matched she kept saying that I added the incorrect delivery address!! I couldn’t believe my ears as I selected to go in person to pick up the order not to deliver to my home therefore the address to deliver would have been the store not my house!

After almost 30 minutes standing there the manager told me to log in to my iCloud and she had to apologize for her comments because all my info matched.

It was a total waste of time because if she would have asked me to log in to my iCloud from the beginning I would have received my order quickly.

There’s no need to be disrespectful and treat others as if they are beneath you just because of a personal biases!

Management, please provide better customer service training to your staff .Color people are NOT going to the store to steal! WE are also HARD working professionals!!

Erik Lili (Eri)

1/5

Unprofessional, they gave the wrong receipt which made it harder for returns and trade in. When I went back a week later to trade-in. The receipt didn’t match the phone. they also reset the wrong phone and screwed up big time. Two phones that are useless and unable to connect to service. Save yourself the headache and not get any support from this location. A 20 min max service became over 2 hours trying to get into my account

alex carmona

5/5

Nice little spot in this mall. Girl lost her earbubs and had to buy her new ones and wat not. Good service and smart kids here