Optus Shellharbour - Shellharbour, New South Wales

Celest M.

Thrusday Night around 5pm, 7/11 I was served by a lady. Explaining I wanted to swap to Vodafone, and I needed to change the account out of my sisters name to mine to keep my same number, she told me I didn't and that Vodafone was very Newley staffed and they had no idea what they were taking about. I continued to ask and was shrugged off and told the same thing each time I asked. I then went to Vodafone and was told the exactly what I was trying to explain to her, that the date of birth needed to be changed so I could keep my original number. Not happy now I have to get my very busy sister to come back out to Optus to switch over, just to be probably told the same thing again. Stop training your staff to be pushy and against the other team if you just want what's best for the customer !!

Gaynor G.

Absolutely a positive experience with the team at this store,I have had spent hours on the phone,gone to other stores but these ladies and men fixed all the problems with not only my account (and there were many many problems with it)and WiFi problems as well.I would recommend them fully.😊

Ahmed A.

Don’t even think to to this place
Very rude customer service
Ali one of the customers service the worst ever

John F.

Absolutely the worst company to be with, couldn't get any help over the phone. Went in person into the shop, the first young lady was amazing and helpful.
Then the manager, cuts in. She is the rudest lady I've ever dealt with!!
Will be taking all my business elsewhere from now on!

But thank you to the young lady that tried to help.

Marichu P.

Very happy with my customer service at Optus Shellharbour. Cameron was polite, friendly and resolved all my issues. I decided to switch to Optus from Telstra and very HAPPY!! that I did- my phone plan was alot cheaper than Telstra!! and they had the same plan as Telstra where after 12months you can upgrade your phone to the latest model. Cameron is excellent at his job and made my switch over to Optus very quick and easy.

craiggeorge C. (.

Thanks go to the Monday to Friday crew . Greg is the best available person I have ever met. No fuss and no complaints from him and my phone is secure and comms are perfect when he tunes up my Samsung galaxy A50 . Must give him a rap so management knows he is a key asset.

John C.

Attention: Optus Shellharbour

Management,Attention Greg

I would like to make notice of the exellent Optus customer service from Greg at the Shellharbour store.

Greg has sensational product knowledge,is patient and reassuring with advice,direct and sound communication.

Kelly G.

Worst customer service ever.
Went in to Optus Shellharbour this morning and clearly stated that I need to send my phone away to get fixed as it doesn’t turn on at all. A brand new iPhone 11 pro and unable to charge absolutely no damage. The assistant (petite blonde pixie cut with glasses) first notified me of the issues Optus was having with their courier Toll that they couldn’t assure that my phone was going to be sent off ASAP. She also couldn’t assure me or give me a timeframe when this could actually happen.
Secondly, she told me I had to make an insurance claim through Optus insurance, even though I knew well and good it was a warranty claim that needed to be finalised in store.
She continued to tell me to call Optus insurance so I did through the store phone.
After 15 minutes on the phone to Optus insurance, the assistant on the line advised that because it is clearly a software issue it will be rejected by insurance claim and will need to be finalised in store as a warranty claim.
Annoyed, I mentioned this to the assistant in store and she blatantly blamed me and told me that I asked for an insurance claim. Very rudely she continued to tell me that is what u had asked for. When I repeated back to her what I initially asked for, she told me that I didn’t do that at all. As a customer service assistant, I assume that is what the actual job is, to ASSIST. Listen to your customer and advise appropriate action to conclude an outcome for the situation. No help at all and still a brand new broken phone, I was unable to put a claim through this morning in store as it was clearly a task to hard for staff to assist with after already being in store for 30 minutes. I don’t have the time to wait around for a store assistant to figure out how to do their job correctly and provide the expected customer service that Optus promises.