Accommodation Transfer Terminal - Falls Creek, Victoria

Address: Bogong High Plains Rd, Falls Creek VIC 3699, Australia.
Phone: 357581203.
Website: fallscreekcoachservice.com.au
Specialties: Public transport.
Other points of interest: Wheelchair accessible entrance, Wheelchair accessible parking lot.
Opinions: This company has 79 reviews on Google My Business.
Average opinion: 4/5.

📌 Location of Accommodation Transfer Terminal

☎️357581203

Accommodation Transfer Terminal: Bogong High Plains Rd, Falls Creek VIC 3699, Australia

Overview: The Accommodation Transfer Terminal located at 357581203, Address: Bogong High Plains Rd, Falls Creek VIC 3699, Australia, is a vital service offering public transport options for visitors and locals alike. This terminal is known for its commitment to accessibility and customer service, making it a preferred choice for those requiring safe and reliable transportation in the Falls Creek area.

Location: Situated at the heart of Falls Creek's ski resort area, this terminal provides convenient access to various ski services and accommodations. Its proximity to popular destinations like toboggan areas and snowmobile trails makes it an essential stop for anyone looking to explore the winter sports scene.

Key Features:

Public Transport: The terminal specializes in public transport services, ensuring that travelers have multiple options to navigate the area efficiently.

Wheelchair Accessibility: Recognizing the need for inclusivity, the terminal features a wheelchair accessible entrance and a designated wheelchair accessible parking lot, catering to all visitors.

24/7 Operations: With phone support available at Phone: 357581203, travelers can receive assistance outside regular business hours, adding to the terminal's convenience.

Reviews: The service boasts an impressive 79 reviews on Google My Business, reflecting its high standards of service. The average customer rating is a solid 4/5, indicating a high level of satisfaction among users. Many testimonials highlight the courteous staff, efficient handling of formalities, and the terminal's role in facilitating smooth transit to various winter activities.

Recommendations: For travelers planning a trip to Falls Creek, especially during the winter months, the Accommodation Transfer Terminal is highly recommended. Its reliable services and accessible facilities ensure a hassle-free start to your ski adventure. The terminal's staff go above and beyond, as evidenced by positive reviews mentioning their assistance in moving luggage and providing direct transfers to resorts after late arrivals.

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👍 Reviews of Accommodation Transfer Terminal

Accommodation Transfer Terminal - Falls Creek, Victoria

Deepika G.

5/5

My experience was really great here. We reached here late arround 12 at night and people there were awesome, they were very actively doing all the formalities and took us to the place where we booked and helped us to move luggages. We were the last group who were waiting for snowmobile in toboggan area next evening and the guy who was driving the snowmobile dropped us directly to the resort, we were very thankful to the guy because our kids were very tired and we also ...that was chilling night. I would definitely recommend falls creek to enjoy snow.

Neil B.

1/5

Imagine arriving here as a tourist and havijng English as a second language. Just queues everywhere, no central information and staff that look exasperated and don't want to make eye contact in case you ask them something. It's embarassing given most places are $500+ per night. Most information is on stuck up old sheets of A3, woeful signage and packed with tourists who don't know what to do. Mystery shop the experience, arrive like you're not familiar with whatever systems are in place and see how you go. The hotels need to get together and demand a better customer experience.

Jyhster K.

2/5

The ticket staff and drivers were very friendly and considerate taking time to orientate us at each stage. The system works but could be more efficient and the building is crying for an upgrade.

I ordered ticket online and printed it as instructed. However I still needed to line up at the ticket both and exchange this printed ticket for their pink docket before I could proceed to the queue for the over-snow vehicle. There was only one ticketting agent when we arrived by bus and about five people in front of me. She unfortunately was also answering the phones so taking about three calls as well as serving the people in front of me took at least 12 minutes. We arrived on a Saturday afternoon so there was little wait once the re-ticketting job was complete.

There are some small free to use small lockers here and a coffee machine and snack vending machines.

The upper waiting area has chairs that look like they're from the 80's. There are roller doors to the rear of this area where it seems melted snow seeps underneath a few metres making the carpet continually wet and the air damp.

If feeling strong next time, I might consider avoiding this service and using snow shoes, a large travel pack and even improvising a sled out of a toboggan to get me and my gear to my accommodation.

Joel S.

1/5

Lacking information for new visitors, poor customer service and ridiculous wait times. Overnight car parking on side of road for the price is outrageous, for that price other ski resorts offer actual car paking areas. They should sort thus out given you have no choice.

Amit C.

5/5

Busy place but competent staff. Shovels can be borrowed for free if your car is snowed in. Trolleys available for large items, courteous drivers that are helpful. Can't fault this place.

Jonathon D.

5/5

They are helpful and a massive help to getting your gear up the mountain. It's on the expensive side.. but so is everything at falls creek.

We had some lost items, and they helped us back up the mountain to help us recover them.

wiseguy P.

3/5

It is what it is you have no choice. On arrival the girl behind the counter was rude and not helpful. On departure there was a different girl who was amazing.

TimTam A.

4/5

The only way to travel at Falls Creek. Should run a few more transporters save waiting so long when it gets busy. Reasonable cost just need more service.