ANT Communications - Belrose, New South Wales

Mariam K.

Truly one of the most helpful and honest phone calls I've ever had. Chris answered every question and was lovely to speak with. If they were offering plans at the time of my call, I would be moving to their company. Thank you for your time, Chris!

Kaila A. D.

This is by far the worst telecommunications company I’ve ever had. Reception is generally OK but the customer service, although friendly, is terrible. It’s taken 6 months to get account transferred into another name. Many many calls, no action and constant mistakes. Finally was told that it was all sorted and the new holder had paid the amount owing (as the 6 months was being billed to me even though account was supposed to be transferred). 4 months later I’ve started receiving overdue bills again and have been told there’s still an account in my name and I owe money and they’ll look into it and get back to me. Never hear back when promised and every time I call they say the same thing. The customer care team are so vague and change their response/information constantly it’s almost impossible to get any answers. Feels like a scam to be honest

Aidan J.

A whole year with this company. Works good for first 2 days of the month after the plan rolls over, then data goes to rubbish. Can’t even stream a YouTube video in 480p, Netflix movies look like Nintendo 64 games, constant drop outs. Basically useless and overpriced would rather have no net instead of this tease of a “service”. I will be terminating the contract if this services lets me, see other reviews.

Vicki W.

Avoid! They were great until Field Solutions took over. Been without connection for 3 weeks now, told my modem was now obsolete, had to buy a new one from them, told I wouldn't have any problems connecting with the new one. Still not working. Would move to another ISP, but they charge a 30 day cancellation fee. The indian guy in customer support is rude and unhelpful. I asked to speak to someone else and was told, no point, they'll tell you the same thing. Got to the point that I'm so frustrated, had to get my son to speak with them, and he gave up too. Will be leaving as soon as finances permit. Avoid at all costs!

Brenden

Used to work for ANT Communications before Field Solutions Group took over.

Lost connection right before the long weekend and haven't had any internet for 7 days.

Firstly, noticed that their hours have changed from 8pm to 6pm, meaning I now have to race home to call. When I did, I was connected to an indian guy, who was difficult to understand.

Told him my issue and he put me on hold. Told me there was an issue, and it would be looked into. That's it. I haven't received an e-mail, or notified a ticket had be opened, haven't received technician dates or any further response from ANT.

Their customer support in my experience is now pretty poor. Disappointing.

Terry G.

Not happy with the service they are giving. of late. Tec support do not have a clue wanted to upgrade from satellite to wireless. Put in an order 5-6 months ago, spoke to them twice when I did it and they were great the person that did it remembered me each time I called, now they are saying no record of it

Marc H.

Apauling. Disconnected from them 8 months ago because of there inability to get anything right. still taking money and then i have to ring each month and argue to get it fixed. 8months still they take my money and ive been with another provider 8months. dont ever use them . trouble u would not believe.

Rosemary C.

Our family have been using ANT satellite internet for years. Anyone who has spent many hours on the phone to overseas based support for major telecommunications companies and still not got a satisfactory resolution to their problem, will appreciate that ANT who have support based in rural Australia, get it right every time. They are professional, competent and efficient, and keep you well informed when there is ( infrequently) a problem. Problems that do arise are generally related to the vagaries of satellite itself. ANT are flexible in altering plans when your circumstances change, and the pricing is excellent when you consider their professionalism and reliability, and the fact that many using their service are dependent on satellite service.

I only wish I could find such reliability with the major telcos. Though I suspect any company that gets too big and competes primarily on pricing is never going to give the excellent service ANT does.
Thankyou ANT.