Jessica Nop
1/5
I would advise against getting a membership at D-Bat. I had high hopes for my experience with D-Bat, especially after being a loyal customer for five years and spending thousands of dollars with D-Bat. However, my recent experience with their membership cancellation process has left me deeply frustrated. When my son decided to take a break from baseball, I followed the proper steps to cancel our membership on July 15, 2024, receiving a confirmation email (Confirmation Number: #3582) stating that my account would be terminated. Despite this, I continued to see charges on my account in the following months. When I reached out to a staff member for assistance, the young girl was unhelpful and downright rude. While she contacted her manager, I overheard their entire conversation (she must have forgotten to put me on hold), which revealed a shocking lack of concern for my situation. Her exact words were, “There is a lady on the phone who canceled her membership and is upset because we have continued to charge her; I don’t feel like dealing with her.” It was incredibly unprofessional and disappointing to hear my issue dismissed in such a manner. I recorded the conversation and would be happy to share it with management. I’ve since disputed the charges with my bank, but I would have preferred a straightforward resolution from D-Bat. As of now, I still have not heard back from a manager. This experience has left me questioning whether I can trust a company I once valued. I sincerely hope management takes these issues seriously and works to improve customer service moving forward. We definitely will not be back to D-Bat after this. DO BETTER, DBAT!
