Roland DG Australia - Frenchs Forest, New South Wales

Albert D. K.

I bought the EJ-640 on 27 September 2018.
November 2018 the printer was flooded with ink, apparently a damper issue. Solvent ink can cause lots of damage to electronic wires over time if not cleaned up properly. I requested the printer be replaced back in November 2018 but instead Roland decided that they will try to fix the printer and extend the warranty.
Up to date I have had nothing but trouble with this printer, every year something is wrong with it. If it is not damper problems, it is ink lines. If it is not ink lines the printer just decides to drain all the inks, leaving me to pay for all the damages.
Please let me know how Roland justify the above with claims like “best after care support”, “assist when a customer needs help”, “continue to contribute to the growth and success of our customers’ businesses.”
Back in June 2022, the printer decided to drop the Magenta on both heads, today is the 21st of June 2023. This problem has not been resolved and it is one year later.
I have asked Roland numerous times to replace the printer but with no success. All that Roland did was to send me a quote on new printers.
Can I ask the question again: What will Roland do to replace this faulty printer, 4 years down the line and I am sitting with the same faulty printer costing me money. Roland pride themselves on “The quality of their Products” I think it is time for Roland to show that to me. This week the printer drained itself again, the third time in 2023. Roland responded, without seeing the printer, "that the waste bottle must have been full and it overflowed". I have never experienced such poor service from a company.

leonie D.

Hi Jeremy

I can't thank you enough for the help you gave me today.

With 2 machines down and a massive amount of work to get through you were able to get both back up and running.

You went above and beyond to make sure all my problems were solved.

As I'm not very good with technology I usually cause a bit of stress.

But you had so much patience with me, and a pleasure to deal with.

You were explaining everything as you went and let me know what you were doing.

I can't recommend yourself and Roland for what you did for me today.

As a small business owner I can't have things not working as I work to deadlines, so again a huge Thankyou.

Thanks again for all your hard work and the time it took.

Leonie Dominick

Alexandra L.

We had an awesome experience with Darren and the Roland DG team in preparation, setup and training with our new UV Flatbed Printer.

We are beyond excited at the possibilities we have ahead of us and feel confident and excited to be using Roland as our printing partner now and into the future. Thanks team!

Lush G.

I have been using Roland printers and cutters for over 25 years and I would 100% recommend anyone in the market for sign equipment to call them first when deciding on which brand to run in your sign shop. All my machines have been reliable and easy to operate.
Also a huge shout out to Alan and Chris that have installed, serviced plus always there for any tech support needed over the years.

Slo P.

I've been dealing with Roland for nearly 20
years. The service, people build quality and versatility are the main factors I keep using Roland products. I've been responsible, owned and operated many other makes throughout my career. You can't go past a Roland.

Brooke E.

From first contact to installation, I cannot speak highly enough of my customer experience with Roland. Con and Simon diligently shared their knowledge and expertise assuring I acquired the right machine for my needs with the know how to function it precisely as my business requires.

Alberto P.

I learned a lot of new things that I did not know before, even after reading the manuals and watching online videos, learning to handle Versaworks properly and all the available resources is the most valuable thing, as well as the UV basics (in my case).

I really learned a lot about my printer (LEF2-300) and of the software Versaworks, some things that otherwise I would never consider in the configuration of my printing jobs. Thanks to all the Roland team involved. 😉

Matthew P.

Roland DG Australia Provided us with exceptional Service and Training. The quality of the machine is truly unbelievable, We absolutely love it. Thanks again guys!